SoftSkills.SG

  • Home
  • Corporate Training
  • About Us
  • Contact Us
  • Career Development
    • Creative Problem Solving
    • Digital Citizenship
    • Interpersonal Skills Development
    • Developing Assertiveness And Self-Confidence
    • Effective Communication Strategies
    • Telework And Telecommuting
    • Developing Creativity
    • Effective Time Management
    • Women in Leadership
    • Developing Entrepreneurship SKills
    • Essential Soft Skills
  • Personal Development
    • Achieving Work-Life Balance
    • Effective Stress Management
    • Improving Social Intelligence
    • Attention Management
    • Goal Setting and Getting Things Done
    • Increasing Your Happiness
    • Being A Likeable Boss
    • Improving Self-Awareness
    • Job Searching Skills
    • Building Emotional Intelligence
    • Improving Mindfulness
    • Structured Critical Thinking
    • Effective Business Writing
  • Sales & Marketing
    • Business Telephone Etiquette
    • High Performance Teams Inside the Company
    • Internet Marketing Fundamentals
    • Call Center Training
    • High Performance Teams Remote Workforce
    • Mastering Sales Fundamentals
    • Creating a Great Webinar
    • Improving Body Language
    • Trade Show Staff Training
    • Event Planning
  • Supervisory & Management
    • Budgets And Financial Reports
    • Developing New Managers
    • Effective Ways to Motivate Employees
    • Coaching And Mentoring
    • Developing Facilitation Skills
    • Managing Workplace Diversity
    • Conducting Annual Employee Reviews
    • Effectively Supervising Others
    • Virtual Team Building And Management
    • Developing Administrative Support
  • Workplace Essentials
    • Basic Bookkeeping
    • Developing Corporate Behavior
    • Risk Assessment and Management
    • Business Ethics
    • Effective Change Management
    • Safety In The Workplace
    • Conflict Resolution Skills
    • Handling A Difficult Customer
    • Team Building For Managers
    • Civility In The Workplace
    • Improving Business Acumen
    • Teamwork And Team Building
    • Delivering Constructive Criticism
    • Learning Appreciative Inquiry Skills
    • Ultimate Customer Service
  • Soft Skills Blog
You are here: Home / Ultimate Customer Service

Ultimate Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you”re on the front lines of a company, serving the people who buy your products. Perhaps you”re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you”re a company owner, serving your staff and your customers.

The Ultimate Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Ultimate Customer Service Course Outline:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Who We Are and What We Do

  • Who Are Customers? (internal/external)
  • What is Customer Service?
  • Who Are Customer Service Providers?

Module Three: Establishing Your Attitude

  • Appearance Counts!
  • The Power of a Smile
  • Staying Energized
  • Staying Positive

Module Four: Identifying and Addressing Their Needs

  • Understanding the Customer”s Problem
  • Staying Outside the Box
  • Meeting Basic Needs
  • Going the Extra Mile

Module Five: Generating Return Business

  • Following Up
  • Addressing Complaints
  • Turning Difficult Customers Around

Module Six: In-Person Customer Service

  • Dealing With At-Your-Desk Requests
  • The Advantages and Disadvantages of In-Person Communication
  • Using Body Language to Your Advantage
Module Seven: Giving Customer Service over the Phone

  • The Advantages and Disadvantages of Telephone Communication
  • Telephone Etiquette
  • Tips and Tricks

Module Eight: Providing Electronic Customer Service

  • The Advantages and Disadvantages of Electronic Communication
  • Understanding Netiquette
  • Tips and Tricks
  • Examples: Chat or e-mail

Module Nine: Recovering Difficult Customers

  • De-Escalating Anger
  • Establishing Common Ground
  • Setting Your Limits
  • Managing Your Own Emotions

Module Ten: Understanding When to Escalate

  • Dealing with Vulgarity
  • Coping with Insults
  • Dealing with Legal and Physical Threats

Module Eleven: Ten Things You Can Do To WOW Every Time

  • Ten Tips

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Includes Many Practical Scenarios, Exercises & Role Play in this 1 Day Practical Ultimate Customer Service Training.

Have a Question or Need Corporate Training?

We Can Assist You.  Just Tell Us About Your Training Needs!

Best suited for Individuals, Employees in Sales, Customer Service, Purchasing, IT, HR, and other departments in companies.

Join Today!

Available for Customized Corporate Training at Your Office. Contact Us for more information!

  • Home
  • Corporate Training
  • About Us
  • Contact Us

Enquiry About Our Courses

Company Profile

SoftSkills.SG provides results oriented training to improve the soft skills of your team.

We are a team of passionate industry trainers with years of experience in helping companies achieve their objectives with improved Communication, Problem Solving Skills & Creative ideas.

Contact Us

SoftSkills.SG
190 Middle Road,
#10-08 Fortune Centre
Singapore 188979

Tel: +65-6250-3575

Email: training@softskills.sg

Search For Trainings

Tags

communication strategies goal setting improving communication skills improving soft skills setting SMART goals

© 2010-2016 · Beautiful Theme · Genesis Framework · Log in