The single biggest predictor of career growth is how clearly you communicate. Communicate With Confidence is a 2-day WSQ-accredited course that gives you a structured, repeatable approach to communicating clearly, convincingly and persuasively — both in writing and verbally — at every level of the workplace.
Whether you are presenting to leadership, writing emails to clients, leading a team meeting, or navigating difficult conversations, this course shows you how to plan your message, choose the right channel, deliver with impact, and check that the other side actually got it.
What You Will Learn
- Communicate clearly, convincingly and persuasively — in writing and verbally
- Plan communication based on purpose, audience and desired outcome
- Write business documents and emails that get read and acted on
- Speak and present with composure, even under pressure
- Adapt your tone, formality and style across different audiences and situations
- Use active listening and body language to read the room
Course Outline
Section 1: A Strong Foundation in Communication
- The purpose of communication for individuals and organisations
- Identifying intended outcomes before you speak or write
- Strengths and weaknesses of different communication channels
- Choosing the right level of formality and style
Section 2: Effective Written Communication
- Identifying information sources and extracting key points
- Business writing principles, structure and tone selection
- Organising information so the reader follows easily
- Proofreading methods and accuracy checks
- Adjusting language and register for different audiences
Section 3: Effective Verbal Communication
- Presenting information persuasively and concisely
- Leading discussions to achieve clear objectives
- Reading body language and vocal tone
- Active listening strategies that build trust
- Overcoming common communication barriers
- Confirming mutual understanding through summarising
Who Should Attend
Management, executives, supervisors, support and administrative staff, and any professional whose job depends on being understood and trusted. Suitable for participants aged 21 and above with at least 1 year of working experience and basic English proficiency (GCE N/O Level pass, WPLN Level 5, IELTS 5.5 or equivalent).
Course Details
- Duration: 2 full days (weekday or weekend options)
- Hours: 8:45 am – 5:45 pm
- Assessment: 120-minute written assessment on Day 2
- Certification: SSG Statement of Attainment (SOA) on successful completion
WSQ Funding & Subsidies — How You Can Save
This is a fully WSQ-accredited course, so a significant portion of the fees can be offset through SkillsFuture Singapore (SSG) funding and other government schemes.
- Up to 70% WSQ Funding from SkillsFuture Singapore (SSG) — for Singapore Citizens and Permanent Residents.
- SkillsFuture Enterprise Credit (SFEC) — eligible employers can claim up to S$10,000 to cover out-of-pocket course fees.
- Absentee Payroll (AP) Funding — companies sponsoring staff are reimbursed for hourly basic salary while the employee attends training.
- SkillsFuture Credit — individuals can use their personal SkillsFuture Credit to offset the nett fee.
- UTAP for NTUC Members — claim up to S$250 per year (or S$500/year if aged 40 and above) on top of WSQ funding.
Final nett fees depend on your citizenship, age, and company eligibility. Contact us for a personalised funding quote.
Enrol & Schedule
Public classes run on weekdays and weekends, 8:45 am to 5:45 pm. Customised in-house corporate runs are also available — see our corporate training page.
Ready to register? Visit our enrolment partner: View dates & enrol →
Or contact us for a customised quote, group bookings, or in-house delivery at your office.