Developing Facilitation Skills

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering.

The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.

Developing Facilitation Skills Course Outline:

Lesson One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Lesson Two: Understanding Facilitation

What is Facilitation?
What is a Facilitator?
When is Facilitation Appropriate?

Lesson Three: Process vs. Content

About Process
About Content
A Facilitator"s Focus

Lesson Four: Laying the Groundwork

Choosing a Facilitated Approach
Planning for a Facilitated Meeting
Collecting Data

Lesson Five: Tuckman and Jensen"s Model of Team Development

Stage One: Forming
Stage Two: Storming
Stage Three: Norming
Stage Four: Performing

Lesson Six: Building Consensus

Encouraging Participation
Gathering Information
Presenting Information
Synthesizing and Summarizing

Lesson Seven: Reaching a Decision Point

Identifying the Options
Creating a Short List
Choosing a Solution
Using the Multi-Option Technique

Lesson Eight: Dealing with Difficult People

Addressing Disruptions
Common Types of Difficult People and How to Handle Them
Helping the Group Resolve Issues on Their Own

Lesson Nine: Addressing Group Dysfunction

Using Ground Rules to Prevent Dysfunction
Restating and Reframing Issues
Getting People Back on Track

Lesson Ten: About Intervention

Why Intervention May Be Necessary
When to Intervene
Levels of Intervention

Lesson Eleven: Intervention Techniques

Using Your Processes
Boomerang it Back
ICE It: Identity, Check for agreement, Evaluate how to Resolve

Lesson Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Includes Many Practical Scenarios, Exercises & Role Play in this 1 Day Practical Creative Problem Solving Training.

Best suited for Individuals, Employees in Sales, Customer Service, Purchasing, IT, HR, and other departments in companies.

Next Available Schedule:
November 11, 2019

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Available for Customized Corporate Training at Your Office. Contact Us for more information!