Every business deal — internal or external — is a negotiation. Effective Negotiation Skills is a 2-day WSQ-accredited course that gives you a complete framework for planning, conducting and closing negotiations that result in mutually beneficial agreements, not bruised relationships.
You will work through real business scenarios — pricing discussions, contract terms, internal resource conflicts, supplier disputes — and leave with practical techniques you can apply on Monday morning.
What You Will Learn
- Apply communication and conflict-resolution techniques to achieve negotiation objectives
- Develop negotiation strategies and research the other party effectively
- Identify weak spots, leverage points and the right moment to close
- Create agreements that are mutually beneficial and durable
- Handle difficult or aggressive negotiators without escalating
- Evaluate negotiation outcomes against your original objectives
Course Outline
Section 1: Planning Your Negotiation
- Defining negotiation objectives and context
- Components of a strong negotiation plan
- Roles, responsibilities and decision authority
- Planning alternatives (BATNA) and likely outcomes for both sides
Section 2: Applying Negotiation Techniques
- The end-to-end negotiation process
- Tactical techniques and when to use each
- Drawing on relevant precedents
- Applying communication and conflict-resolution skills under pressure
Section 3: Closing Negotiation and Evaluating Outcomes
- Relevant legislation and regulatory considerations
- Finalising agreements and follow-up actions
- Monitoring outcomes against objectives
- Capturing lessons for the next negotiation
Who Should Attend
Executives, professionals, managers, supervisors, C-level executives and officers across all industries — particularly those in sales, marketing, customer service, retail, purchasing, manufacturing, IT or finance. Suitable for participants aged 21+ with 1+ year of working experience and basic English proficiency.
Course Details
- Duration: 2 full days (weekday or weekend options)
- Hours: 8:45 am – 5:45 pm
- Assessment: 120-minute written assessment plus negotiation role-play
- Certification: SSG Statement of Attainment (SOA) on successful completion
WSQ Funding & Subsidies — How You Can Save
This is a fully WSQ-accredited course, so a significant portion of the fees can be offset through SkillsFuture Singapore (SSG) funding and other government schemes.
- Up to 70% WSQ Funding from SkillsFuture Singapore (SSG) — for Singapore Citizens and Permanent Residents.
- SkillsFuture Enterprise Credit (SFEC) — eligible employers can claim up to S$10,000 to cover out-of-pocket course fees.
- Absentee Payroll (AP) Funding — companies sponsoring staff are reimbursed for hourly basic salary while the employee attends training.
- SkillsFuture Credit — individuals can use their personal SkillsFuture Credit to offset the nett fee.
- UTAP for NTUC Members — claim up to S$250 per year (or S$500/year if aged 40 and above) on top of WSQ funding.
Final nett fees depend on your citizenship, age, and company eligibility. Contact us for a personalised funding quote.
Enrol & Schedule
Public classes run on weekdays and weekends, 8:45 am to 5:45 pm. Customised in-house corporate runs are also available — see our corporate training page.
Ready to register? Visit our enrolment partner: View dates & enrol →
Or contact us for a customised quote, group bookings, or in-house delivery at your office.