Effectively Supervising Others

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

The Effectively Supervising Others workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Effectively Supervising Others Course Outline:

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: Setting Expectations

Defining the Requirements
Identifying Opportunities for Improvement and Growth
Setting Verbal Expectations
Putting Expectations in Writing

Module Three: Setting Goals

Understanding Cascading Goals
The SMART Way
Helping Others Set Goals

Module Four: Assigning Work

General Principles
The Dictatorial Approach
The Apple-Picking Approach
The Collaborative Approach

Module Five: Degrees of Delegation

Level One: Complete Supervision
Level Two: Partial Supervision
Level Three: Complete Independence

Module Six: Implementing Delegation

Deciding to Delegate
To Whom Should You Delegate?
Providing Instructions
Monitoring the Results
Troubleshooting Delegation

Module Seven: Providing Feedback

Characteristics of Good Feedback
Feedback Delivery Tools
Informal Feedback
Formal Feedback

Module Eight: Managing Your Time

The 80/20 Rule
Prioritizing with the Urgent-Important Matrix
Using a Productivity Journal
Using Routines and Rituals to Simplify Your Workday

Module Nine: Resolving Conflict

Using a Conflict Resolution Process
Maintaining Fairness
Seeking Help from Within the Team
Seeking Help from Outside the Team

Module Ten: Tips for Special Situations

What to Do If Youâ€™ve Been Promoted from within the Team
What to Do If Youâ€™re Leading a Brand New Team
What to Do if Youâ€™re Taking on an Established Team

Module Eleven: A Survival Guide for the New Supervisor

Ask the Right Questions of the Right People
Go to Gemba
Keep Learning!

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Includes Many Practical Scenarios, Exercises & Role Play in this 1 Day Practical Creative Problem Solving Training.

Best suited for Individuals, Employees in Sales, Customer Service, Purchasing, IT, HR, and other departments in companies.

Next Available Schedule:
October 10, 2019

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Available for Customized Corporate Training at Your Office. Contact Us for more information!