The average professional sends over 40 emails a day — most of them poorly. Writing Professional Emails is a 2-day WSQ-accredited course that teaches you the art and science of crafting emails that resonate with your reader, communicate clearly, and drive the action you actually want.
You will work through real business email scenarios — chasing late replies, declining requests, escalating issues, persuading senior stakeholders, communicating bad news — and leave with a personal email playbook you can apply immediately.
What You Will Learn
- Plan and structure persuasive emails that capture attention and drive action
- Choose tone and language appropriate to audience, purpose and culture
- Write subject lines and openings that get your email opened and read
- Apply professional email etiquette and Singapore business norms
- Edit ruthlessly for clarity, brevity and impact
- Handle sensitive scenarios — declining, complaining, escalating, apologising
Course Outline
Section 1: Factors for Effective Business Emails
- Email etiquette and strategic planning
- Audience and purpose analysis
- Fundamental rules of professional communication
- Researching and tailoring content for your reader
Section 2: Writing Techniques for Drafting Business Emails
- Crafting compelling subject lines that earn the open
- Structuring your message for action
- Identifying and adapting your communication style
- Writing context-specific business emails — requests, updates, escalations, apologies
Section 3: Grammar & Syntax for Business Emails
- Grammar, punctuation and syntax that signal professionalism
- Improving readability — sentence length, structure, formatting
- Customising tone and register for your reader
- A repeatable editing and review process
Who Should Attend
Management, executives, supervisors, support and administrative staff, and any professional whose job involves writing emails to colleagues, clients or stakeholders. Suitable for participants aged 21+ with 1+ year of working experience and basic English proficiency (GCE N/O Level pass, WPLN Level 5, IELTS 5.5 or equivalent).
Course Details
- Duration: 2 full days (weekday or weekend options)
- Hours: 8:45 am – 5:45 pm
- Assessment: 120-minute written assessment
- Certification: SSG Statement of Attainment (SOA) on successful completion
WSQ Funding & Subsidies — How You Can Save
This is a fully WSQ-accredited course, so a significant portion of the fees can be offset through SkillsFuture Singapore (SSG) funding and other government schemes.
- Up to 70% WSQ Funding from SkillsFuture Singapore (SSG) — for Singapore Citizens and Permanent Residents.
- SkillsFuture Enterprise Credit (SFEC) — eligible employers can claim up to S$10,000 to cover out-of-pocket course fees.
- Absentee Payroll (AP) Funding — companies sponsoring staff are reimbursed for hourly basic salary while the employee attends training.
- SkillsFuture Credit — individuals can use their personal SkillsFuture Credit to offset the nett fee.
- UTAP for NTUC Members — claim up to S$250 per year (or S$500/year if aged 40 and above) on top of WSQ funding.
Final nett fees depend on your citizenship, age, and company eligibility. Contact us for a personalised funding quote.
Enrol & Schedule
Public classes run on weekdays and weekends, 8:45 am to 5:45 pm. Customised in-house corporate runs are also available — see our corporate training page.
Ready to register? Visit our enrolment partner: View dates & enrol →
Or contact us for a customised quote, group bookings, or in-house delivery at your office.