Phone etiquette is a highly valuable tool to have in an employee”s skill-set, and our Telephone Etiquette workshop will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.
Through our Business Telephone Etiquette workshop your participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole. Recognizing the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this workshop a great investment.
Business Telephone Etiquette Course Outline:
|Module One: Getting Started
Module Two: Aspects of Phone Etiquette
Module Three: Using Proper Phone Language
Module Four: Eliminate Phone Distractions
Module Five: Inbound Calls
Module Six: Outbound Calls
|Module Seven: Handling Rude or Angry Callers
Module Eight: Handling Interoffice Calls
Module Nine: Handling Voicemail Messages
Module Ten: Methods of Training Employees
Module Eleven: Correcting Poor Telephone Etiquette
Module Twelve: Wrapping Up
Includes Many Practical Scenarios, Exercises & Role Play in this 1 Day Practical Creative Problem Solving Training.
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Best suited for Individuals, Employees in Sales, Customer Service, Purchasing, IT, HR, and other departments in companies.
Next Available Schedule:
October 14, 2019
Available for Customized Corporate Training at Your Office. Contact Us for more information!