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You are here: Home / Developing Facilitation Skills

Developing Facilitation Skills

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering.

The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.

Developing Facilitation Skills Course Outline:

Lesson One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Lesson Two: Understanding Facilitation

  • What is Facilitation?
  • What is a Facilitator?
  • When is Facilitation Appropriate?

Lesson Three: Process vs. Content

  • About Process
  • About Content
  • A Facilitator”s Focus

Lesson Four: Laying the Groundwork

  • Choosing a Facilitated Approach
  • Planning for a Facilitated Meeting
  • Collecting Data

Lesson Five: Tuckman and Jensen”s Model of Team Development

  • Stage One: Forming
  • Stage Two: Storming
  • Stage Three: Norming
  • Stage Four: Performing

Lesson Six: Building Consensus

  • Encouraging Participation
  • Gathering Information
  • Presenting Information
  • Synthesizing and Summarizing
Lesson Seven: Reaching a Decision Point

  • Identifying the Options
  • Creating a Short List
  • Choosing a Solution
  • Using the Multi-Option Technique

 Lesson Eight: Dealing with Difficult People

  • Addressing Disruptions
  • Common Types of Difficult People and How to Handle Them
  • Helping the Group Resolve Issues on Their Own

Lesson Nine: Addressing Group Dysfunction

  • Using Ground Rules to Prevent Dysfunction
  • Restating and Reframing Issues
  • Getting People Back on Track

Lesson Ten: About Intervention

  • Why Intervention May Be Necessary
  • When to Intervene
  • Levels of Intervention

Lesson Eleven: Intervention Techniques

  • Using Your Processes
  • Boomerang it Back
  • ICE It: Identity, Check for agreement, Evaluate how to Resolve

Lesson Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Includes Many Practical Scenarios, Exercises & Role Play in this 1 Day Practical Creative Problem Solving Training.

Have a Question or Need Corporate Training?

We Can Assist You.  Just Tell Us About Your Training Needs!

Best suited for Individuals, Employees in Sales, Customer Service, Purchasing, IT, HR, and other departments in companies.

Next Available Schedule:
November 11, 2019 

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Available for Customized Corporate Training at Your Office. Contact Us for more information!

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Company Profile

SoftSkills.SG provides results oriented training to improve the soft skills of your team.

We are a team of passionate industry trainers with years of experience in helping companies achieve their objectives with improved Communication, Problem Solving Skills & Creative ideas.

Contact Us

SoftSkills.SG
190 Middle Road,
#10-08 Fortune Centre
Singapore 188979

Tel: +65-6250-3575

Email: training@softskills.sg

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